Frequently Asked Questions
If there are any further points of clarification, please contact us.
Is it possible to request an early check in?
You may request an early check in for any of our rooms.
What time is a check out?
Check out time is 12:00PM, but arrangements may be made if you wish to stay later than that.
What credit card can I use?
Master, Visa, American Express, Discover, JCB.
How do I receive the keys?
At Waikiki Banyan and Waikiki Sunset, the door lock of rental units is the keypad lock. We will send a 4-digit code to you by mail or email at least one week prior to your check-in day.
At Ala Moana Hotel, the check-in procedure is done at the hotel front desk. Please tell your name and show your ID to the front desk and receive the room key.
As for other properties, room keys and security keys/fobs may be delivered in person upon arrival. Please check the instruction we'll send by mail or email at least one week prior to your check-in day.
Are towels, soap, and other toiletries provided?
Each room will have its own welcome”mini” kit consisting of, soap, laundry detergent, tissue, toilet paper, shampoo, coffee, etc. (We do not provide any additional supplies during your stay.)
What should we do if we have any questions regarding our room during our stay?
Please contact our office at any time and someone will take your calls to answer any questions.
Office : (808) 979-3600 Emergency Call: (808) 294-9444
Is there a safe in the room?
There is a safe in each unit in Waikiki Banyan and Waikiki Sunset. You may use them at no extra charge.
Are there extra linens in the rooms?
We provide extra both towels, and hand towels, beach towels and sheets.
Do you provide maid services?
There is no maid service provided. Please feel free to use the vacuum cleaners in the rooms. You may request for maid service with an extra charge.
Do you provide rice cookers?
We provide a rice cooker, microwave oven, toaster, coffee maker, pots and pans and other cooking utensils in the rooms with a full kitchen.
What are the phone charges?
Local domestic calls on the island of Oahu are free (*This is not applied to the units in Ala Moana Hotel). We recommend calling cards (or telephone cards for long-distance calls) when making outer island or international calls.
Is there internet access?
Free Wifi is available in all of the rental rooms.
Is there parking?
Some of the rooms come with parking upon request. Parking also may be available for individual purchase at certain properties.
Please click here for any other questions.