How To BookRental Policies

 

Reservation Policies, Terms and Conditions

"You" and "Your" mean all members of your party. "We" and "Us" mean the owners of Hawaiian Dream Vacations. "Partners" means a third party.

When you complete a reservation, a contract is made and you agree to abide by these terms and conditions. We will confirm your reservation by e-mail. This contract and all matters arising from it are subject to American Law.

Ala Moana Hotel reservations will incur a Resort Fee charge of $15 per night.

There is a non-refundable reservation fee of $75.00 each time you make a new reservation. Cancellation Charges are listed below.

There is a one time only cleaning fee as follows;
Studio $145, 1 bedroom $195, 2 & 3 bedrooms $395.

State of Hawaii General Excise Tax (GET) of 4.712% will be collected on the room rate, reservation fee and cleaning fees. State of Hawaii Transient Accommodations Tax (TAT) of 9.25% will be collected on the room rate only.

After we have issued you a notice confirming your reservation, each time you make changes to your reservation there will be an additional fee of $75.00.

Cancellation and other Surcharges:

Hawaiian Dream Vacations Surcharges
Reservation Fee $75 per reservation
Cancellation 61 days or more before check in $100
Cancellation 31 days to 60 days from check in 50% of all monies paid
Cancellation within 30 days from check in 100% of all monies paid
Cancellation from check in day to check out day 100% of all monies paid
Lost Security Keys $100 each
Lost Entry/Mailbox Keys $20 each
Lost Garage Openers/Parking cards $200 each
Lock out assistance / Safe opening $50 each occurrence
Door lock change or re-keying $90 plus parts & labor
Restoration fee to rearrange moved furniture $50
Soiled or misused linens $10 for each linens
Violations of the No Smoking Policy $500 for removing odor plus actual costs if anything needs to be replaced due to tar, ashes or burns.

Availability

All properties are offered subject to availability. That means subject to the property not having been damaged or rendered in a condition unsuitable for rental by the previous Guests, or otherwise not in a rentable condition. In the unlikely event the property is not available, we will notify you of the change immediately, and will do our best to find a replacement property. We cannot, however, guarantee that we will be able to find a last minute substitute. For this reason we must be able to contact you by telephone within 24 hours before your check-in.

Rental Rates

The rate for each property is set to be fair to all concerned and to give you good value for your dollar. Once a reservation is confirmed by us, the rental rate is fixed and will not alter. If you later change your reservation your new confirmed rate will be the rate in effect at the time of the change.

Who can stay with me?

It is very important to note that only the number of guests identified on the reservation form are permitted to stay at the property. Unauthorized additional guests will be charged to your credit card at the current rate of $50 per guest per day. You agree not to sublet, share or assign the property to any persons not authorized by us. Please ensure that we are notified of any changes to the original reservation.

Deposit, Payment and Refund

Payment is accepted by CHARGE CARD ONLY. Payment is required at time of booking your reservation. A cancellation becomes effective from the date that is received in writing, fax or e-mail.

Credit Card Authorization

By clicking on the “I AGREE” box below, you agree to the terms and charges of the rental contact and that the following additional fees may be charged to your credit card if it applies: non-return or loss of keys; door Lock change or re-keying, unauthorized late check-out, restoration fee to rearrange moved furniture, violations of the No Smoking Policy resulting in additional cleaning to remove odor. Additional cleaning charges due to property left in an unusually messy or dirty state may be charged to your credit card. All fees listed in the above Hawaiian Dream Vacations Surcharges chart.

Rental Period

You and we agree that the rental period will begin and end on the dates shown as the rental period specified on your confirmation e-mail. You agree to leave by the 12:00 Noon check-out time at the end of the initially agreed upon period, unless this has been extended. Any unauthorized extensions to this time frame will be at triple rates.

Check-in and Check-Out times

You may normally take possession from 8:00 AM, Ala Moana Hotel from 3:00 PM, on the day of arrival and are expected to vacate the property by 12:00 Noon on the day you leave. This allows time for our housekeeping service to make the property ready for our next guests.

What's Included?

We are providing you with a privately owned property for you to use as if you were a guest in someone's home. We provide a starter pack including complimentary soap, washing powder, toilet paper etc. Once these items are used, it is your responsibility to replenish them. You should expect to find your island home with a kitchen (except for some studios) equipped with all you will need to prepare meals and for some light entertaining. Bed, bath and kitchen linens are provided.

Maid service during stay is not provided, and guest must launder his or her own linens. Maid service can be provided upon request for an additional fee.

There is no charge for local calls. Any other calls charged to the property’s telephone will be charged to your credit card, with a copy of the bill sent to you.

Please make arrangements for parking with parking lot Management Company at the property site. We do not make arrangements for parking.

Smoking

All of our properties are designated "No Smoking" inside, including lanais. Violations of the "No Smoking" policy will be subject to a surcharge of $500 to remove any odor, plus actual costs if anything needs to be replaced due to tar, ashes or burns. Thank you for your consideration and compliance with this.

No Pet Policy

No pets will be allowed in any of our vacation rental properties. If a pet, or evidence of a pet, is found on premises, you will be evicted immediately and the entire rental charges you paid will be forfeited.

If We Cancel

We reserve the right to cancel any booking where we believe the information supplied to us concerning the identity of any or all persons listed on the booking form is incorrect or untrue. In this case your rental charges will be refunded less a $100 cancellation fee. We also have the right to cancel the reservation and compensation will not be payable nor liability accepted if your choice of property becomes unavailable for your travel dates due to: 1) Damage made by prior Guests or any major problem that can occur in the home ; 2) We are forced to make a change as a result of unusual and unforeseen circumstances beyond our control, the consequences of which could not have been avoided even with all due care; 3) The property sells after your reservation has been confirmed; or 4) where we are doing so for a reason that will directly benefit your enjoyment of the holiday. In any of these three cases we will assign you an alternative property of equal or higher standard to the one booked in the same or similar location, if available. In case you don't accept this option, or a replacement property is not available, we will refund in full all rental monies paid for any unused portion of your reservation.

Neighborly Conduct

You will be staying in a privately owned property that has neighbors. Please ensure that you act in a neighborly and courteous manner towards your neighbors, who will most likely not be on holiday. Please respect their space, and keep noise to a minimum to a minimum before 8:00 am and after 10:00 pm. You agree to treat the property, its furniture, fittings, utensils and other facilities with all due care and respect. You are aware that you are responsible for any damage caused during your stay in our vacation home. Please treat the property and the neighbors with the respect you would want others to treat yours.

Advising of Damage or Loss

Please let us know right away if anything breaks or is damaged. We want to be sure that anything requiring repair or replacement is done as quickly as possible, for your continued enjoyment.
Garbage Disposal Please read the instructions for garbage disposal use prior to using it. You will be charged for its unclogging or repair if it is abused.

Force Majeure

We regret that we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by "force majeure". In these reservation conditions "force majeure" means any event which we or the supplier could not, even with due care, foresee or avoid. Such events may include, but are not limited to: any remodeling or repairs that the condominium association may be doing that may cause you not to be able to use any of their facilities, war, threat of war, civil commotion or strife, hostilities, strikes or other industrial dispute, natural disaster, fire, flood, acts of God, terrorist activities, technical problems with transportation, closures of ports, ferries or airports, quarantine, epidemics, weather conditions, government action, or any other event beyond our control. You may wish to take a travel insurance policy which provides coverage against some of these events. See travel insurance policy at http://www.csaresortinsurance.com for an example.

Personal Injury and Lost or Stolen Property

You understand that we cannot accept responsibility or liability for any physical accident, injury or illness sustained during your rental period, regardless of how it may occur. You are liable for lost or stolen personal property of yours from the property during the rental period. We are not responsible nor liable for any such loss. We provide information and advice to you in an advisory capacity only, with no guarantee or promise of security, even where you make use of any advice given. In the event that you have any property lost or stolen, please notify the police immediately by dialing 911. Then please call us and advise us of the situation.

Pool Safety

All use of any swimming pools, spas and the surrounding area is solely at your own risk. We request that you accompany and supervise children at all times, being extra cautions in and around the pool area.

Equipment Failure

In the event of failure of equipment please notify us immediately so that we may remedy the problem. We will not be held responsible for any equipment failure in the home, provided that arrangements are taken for its timely repair. If repairs cannot be effected to major household equipment such as power or water supply and air-conditioning within a 24-hour period, we will do our best to move you to another similar property, subject to availability. If this is not possible, our total liability shall not exceed the amount of one full week rental payment.

Insect and Pest Problems

Hawaii is a tropical climate in which insects, rodents, and lizards unfortunately flourish and you may encounter these pests during your stay. All condos and homes are treated regularly with insecticides and the residue of these treatments may leave some dead insects in the properties. This is not a sign of infestation, rather that the treatment is working. Please notify us immediately if you see any live insects, so we may take appropriate action. An encounter with a pest inside or outside of your rental is not reason for termination of your rental agreement nor a refund of all or any part of your monies.

Please clickhere to view our privacy policy.

If you have any concerns

If you are unhappy or unsure of any aspect of your reservation, please contact us before you travel. It is our responsibility to ensure that you are completely satisfied with your arrangements. Please call us as soon as anything happens that needs our attention, to give us the opportunity to resolve the matter as quickly as possible.

We look forward to serving your Hawaii vacation housing needs. Please contact us at 808-979-3600 or aloha@hawaiidvc.comif you have any questions.Click here for print out.